To use this module, you must have a Dreamlove client ID and be registered as a B2B professional client at www.dreamlove.eu in order to obtain the necessary web service credentials for the proper functioning of the module.

It is very important to read and understand the following essential requirements for the correct installation and operation of the module. 

For our specialized team to carry out the module installation on your website, we will require your access URLs as well as the corresponding credentials. Once the store functionality has been confirmed, you should change your access credentials for security reasons.

Installation by our team will not begin until all the required information has been fully provided.

Writable Directories (must have write permissions):

• Module root directory
• Logs directory
• Cache directory
• WordPress uploads directory
• WooCommerce images directory

For our specialized team to proceed with the module installation, the following information must be provided:

• URLs
  • Website: To install and configure the plugin.
  • Server/Hosting: To configure the CRON job needed for regular synchronization.

• Credentials
  • Website: Username and password. The user must have administrator privileges.
  • Server/Hosting: Username and password. The user must have administrator privileges.

IMPORTANT: Installation will not begin until all required information is received.

Once the installation process begins, our team will activate and configure the plugin on your website.

It is recommended that your online store is free of products and categories before starting the import. If not, and you wish to use existing categories, a category mapping must be configured so that the module uses your existing structure instead of Dreamlove’s. This must be specified before the first synchronization is launched, indicating whether you want to configure the category mapping or set up filters. Similarly, the team is not responsible for existing products or categories.

If no response is received regarding this matter, the full Dreamlove catalog will be synchronized using its own category structure.

WARNING: This module requires a server configuration that many hosting providers do not allow. If your server/hosting does not meet these requirements, we can offer you a compatible hosting solution.

Consultoría EHERO and International Dreamlove are not responsible if another third-party plugin or tool makes the EHERO WooCommerce Dreamlove Sync module incompatible or unusable.

To automatically process incoming orders and send them to Dreamlove for fulfillment and shipment, the following conditions must be met:

• Available Balance in your Dreamlove account: The product cost and shipping fees will be deducted from this balance. If insufficient funds are available when an order is received, it cannot be automatically processed.
• Definition of zones and shipping methods in your store, properly linked with the available shipping methods provided by Dreamlove. These can be consulted by clicking here.

The module purchase includes installation support, valid for 30 days from the initial installation date.

Our team will communicate during the process in either Spanish or English. Users may communicate in the language of their choice to ensure smooth and efficient support.

This support includes:

This support does NOT include:

Extended Support: If additional support is required after the 30-day period or if you need help with tasks not included in the installation support, please contact soporte@consultoriaehero.com to receive a tailored quote based on your needs.

IMPORTANT: if the user decides to carry out the initial installation on their own, it will be understood that the client declines installation support entirely. In this context, Consultoría EHERO will not be responsible for any issues caused by misconfigurations or errors, and a support package will be required for the technical team to conduct the necessary investigation. 

It is highly recommended to allow the technical team to perform the installation to avoid potential errors and/or issues during the process.

Each purchase includes an annual or lifetime license key, valid for one domain of your choice.

The annual license is automatically renewed every year. If you wish to cancel automatic renewal, you must contact soporte@consultoriaehero.com at least 24 hours before the renewal date. 

Once the renewal is processed, it cannot be refunded.

To carry out the module installation, Consultoría EHERO will assign a specialized professional. The data shared will be handled in accordance with the Privacy Policy available at https://consultoriaehero.com/politica-de-privacidad/.

Purchasing the module and accepting these conditions implies acceptance of this Privacy Policy.

If you wish to request a refund for the module purchase, you must do so within 15 days from the purchase date by contacting soporte@consultoriaehero.com.